Refund policy

Last updated: November 10, 2026

This policy applies to purchases made from szfcai through our online store. szfcai.com

1. Return Window and Eligibility

You have 30 calendar days from the date you receive an item to request a return. You may qualify for a return if the item doesn’t fit, you’ve changed your mind, or the item arrives damaged, defective, or different from what you ordered.

For fit or change-of-mind returns, the item must be in its original condition, unworn, unwashed, and unused. Keep the original tags attached and include any original packaging supplied with the item. Please provide your order number or another proof of purchase.

You can report a damaged, defective, or incorrect item regardless of these condition requirements. Your rights under applicable law still apply.

2. How to Request a Return

Please email us before sending an item back. Include your order number, identify the item you want to return, and tell us why you’re returning it. If the item is damaged, defective, or incorrect, attach photos if you can reasonably provide them. hello@szfcai.com

Once we locate your order and review your request, we’ll send return instructions and arrange shipping at our expense for eligible returns.

Return address
szfcai
3425 S 176th St
SeaTac, WA 98188
United States

3. Return Shipping and Fees

We cover the shipping cost for eligible returns and charge no restocking or return handling fees. Standard shipping is free on U.S. orders, so there’s no original standard shipping charge to deduct from your refund.

4. Return Inspection and Refund Timing

Within 3 business days of receiving your return, we’ll inspect the item and notify you of our decision. If we decline the return, we’ll explain why.

For approved returns, we’ll initiate your refund to the original payment method within 15 business days of approval. The refund includes the amount you paid for the accepted items, after any discounts, plus any applicable refundable taxes.

Your bank or payment provider may need additional time to post the refund. If it hasn’t appeared by the end of your provider’s stated processing period, email us and we’ll help trace it. hello@szfcai.com

5. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged or defective, you receive the wrong item, or part of your order is missing, please email us. We’ll review the issue and arrange an appropriate solution, such as a replacement or refund. If the issue resulted from an error on our part, we’ll cover the shipping costs needed to resolve it. hello@szfcai.com

We may carry out a reasonable inspection to identify the problem. Your rights under applicable law still apply.

6. Exchanges

If you’d like another size or a different item, contact us before mailing anything back. We’ll check availability and explain the next steps.

If we’re unable to arrange an exchange, you may request a return for the original item if it qualifies and place a new order.

7. Order Cancellations

To request a cancellation, email us as soon as possible. We’ll check whether we can stop the order before it ships. If it has already shipped, please follow the return process above. hello@szfcai.com

If we confirm the cancellation before shipment, we’ll initiate a refund to your original payment method within 2 business days.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Any rights or remedies available under applicable law remain in effect.